NetSuite SuiteSolutions Bundles Retracted
You may have been excited to hear in the past year that NetSuite has announced that all of their SuiteSolution bundles will be “free” for all NetSuite users.
All a user had to do was contact their account rep and request a SuiteSolution bundle, and then they would have access.
However, as it turns out, the good times were not here to last. A recent email from NetSuite to its partners indicates that effective August 2019, the NetSuite Professional Services team will cease to build or support SuiteSolution bundles.
Some SuiteSolution bundles have already been integrated into NetSuite’s core functionality, and others will be added to the SuiteSuccess Program. This leaves the following 9 SuiteSolution bundles that are to be effectively decommissioned.
- CSV Integrator
- Consolidated Invoicing
- Pay When Paid
- Administration & Controls Tool Kit
- Sales Returns Accounting
- Credit Card Re-Authorization
- Auto Assign UPC Code
- Periodic Inventory
NetSuite assures us that the functionality for these 9 ex-bundles is still available; but, instead of requesting a non-managed bundle from their account rep, a user will have to request a customization from the Professional Services team. This will no longer be free.
Why is NetSuite Doing This?
There appear to be 2 good reasons.
The first reason, according to NetSuite Professional Services, is a lot of users did not understand how a SuiteSolution worked with the rest of NetSuite’s products and services.
A SuiteSolution bundle is a customization that was initially built by the NetSuite Professional Services team, not the NetSuite product team. This meant that Suitesolution issues were not under the care of the NetSuite support teams and when a user wanted help with SuiteSolution functionality, to their surprise, they needed SOW hours from the NetSuite Professional Services team.
By making users go through professional services from the very beginning, users now know where to go when they need help and what kind of costs to expect when getting that help.
The second reason is quite interesting. Nearly no one took advantage of the tens of thousands of dollars in free enterprise functionally NetSuite offered throughout this year.
Many of these solutions are complicated, so even if you knew you needed one, properly implementing it usually required help from the professional services team, anyway. So since NetSuite could not even give these bundles away, they decided to stop supporting them as bundles entirely.
FYI: If you were one of the few who took advantage of the SuiteSolutions while they were free, you do not have to worry about NetSuite asking you to pay for it now or ever.
This change appears to be more about internal alignment and customer alignment than anything else. Yes, now the SuiteSolutions are not free, but now users and NetSuite are on the same page when it comes time to accessing, implementing, and getting support for the functionally they need.
What do you think? Is this the right move for NetSuite and its users or is NetSuite letting its users down with this retraction? Comment your answers below!
If you were looking into the Consolidated Invoicing bundle and are now upset to hear it is no longer free, I have some good news for you! You can still get consolidated invoicing for the NetSuite platform, 100% free from the eMerge Technologies team! Just click the link above to learn more!
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