NetSuite Performance Optimization: Speed & Tuning Services
You didn’t buy NetSuite to watch a loading wheel spin. Yet, for many mature accounts, system latency has become the new normal. Reports time out, record saves hang, and your team loses hours every week waiting for the system to catch up.
It isn’t your fault. NetSuite is a robust platform, but like any high-performance engine, it accumulates carbon buildup over time. Years of customizations, layered workflows, and legacy scripts create “technical debt” that drags down processing speed.
At eMerge, we treat a slow NetSuite instance as a technical failure, not a fact of life. Our NetSuite Performance Optimization services are not about changing your business processes; they are about re-architecting the backend to handle your data volume. We are the mechanics who lift the hood, find the friction points, and restore your system’s horsepower.
Business Impact of a Slow NetSuite Environment
User Efficiency
Reducing a record save time from 10 seconds to 2 seconds saves hours of aggregate payroll time per week
Adoption
Your team will not use a system that fights them at every click. Speed is a feature.
Data Integrity
Timeouts often lead to duplicate data entry, failed integration syncs, and corrupted records.
Why Your NetSuite is Slow
Scripting Bottlenecks & Legacy Code
Many older NetSuite environments are still running SuiteScript 1.0, which is significantly slower than the modern SuiteScript 2.1 standard. Furthermore, inefficient coding practices—such as executing searches inside loops or failing to utilize governance limits correctly—can capsize your system's memory usage. We identify these heavy scripts and flag them for immediate refactoring to reduce server processing time.
Integration Drag and Concurrency
If your third-party integrations (eCommerce, 3PL, CRM) are making constant API calls during peak business hours, they are fighting your employees for bandwidth. Poorly managed concurrency limits and unoptimized REST/SOAP requests can bring a system to a crawl. We analyze your integration architecture to ensure external systems aren't hogging internal resources during your critical operational windows.
Workflow Bloat and Trigger Conflicts
Workflows are user-friendly, but they are heavy on system resources. If you have multiple complex workflows triggering on the same "After Submit" event, you create a traffic jam every time a user tries to save a Sales Order or Customer Record. We map your workflow dependencies to determine which ones can be streamlined, combined, or converted to lighter-weight scripts to free up processing power.
Un-Indexed Data and Search Volume
As your business grows, your transaction tables grow. A Saved Search that ran instantly three years ago now has to sift through millions of rows. If your criteria fields aren't globally indexed, NetSuite has to scan the entire database to find results. We analyze your most frequent searches to ensure the underlying data structure supports rapid retrieval, regardless of your dataset size.
Our Performance Tune Up Methodology
The APM Audit
We start with the Application Performance Management (APM) tool. This is our diagnostic scanner. We look at the "Page Time Summary" and "Script Performance" logs to identify exactly which scripts, workflows, or searches are causing the highest latency. We deal in data, not hunches.
Code Refactoring & Modernization
Once the offenders are identified, we rewrite them. We upgrade legacy code to SuiteScript 2.1, utilizing asynchronous processing where possible. We optimize the logic to ensure the server processes data efficiently, reducing the execution time per record.
Database Indexing
For your most critical reports and searches, we work with NetSuite to apply specific database indexes to the fields you filter by most often. This allows the query engine to pinpoint data instantly rather than scanning the whole table, significantly reducing timeout errors.
Scheduled Offloading
Not everything needs to happen in real-time. We re-architect heavy data processing tasks (like bulk status updates or massive journal entries) to run as Scheduled Scripts during off-peak hours (nights and weekends), keeping the system free and fast for your users during the workday.
Why Work With eMerge?
The Suite Spot Expertise
24 Years in business.
100 Years of NetSuite-Specific experience.
500 + Successful Customizations
The Suite Spot Mix
We bring together all the NetSuite experts you need to succeed: Accountants, Developers, Architects, SME's, and Business Process Gurus.
Dedicated Resources
eMerge provides dedicated resources to all of our clients. Your eMerge team will grow with you over time and become an expert in your business.
NetSuite Development FAQ
NetSuite Performance Optimization Services are specialized technical interventions designed to improve the speed, stability, and responsiveness of a NetSuite environment. Unlike general consulting, this service focuses specifically on reducing page load times, fixing script errors, eliminating timeouts, and refining the backend architecture to handle larger data volumes efficiently.
Saved Searches usually time out because they are querying too much data without proper filtering or indexing. If you are searching a transaction table with millions of rows using a non-indexed field (like a custom text field) as a filter, the system cannot retrieve the data within the timeout window. Optimization involves simplifying criteria or indexing key fields.
Yes. SuiteScript 2.1 utilizes a modern ECMAScript engine that is generally faster and more efficient than the legacy SuiteScript 1.0 engine. Upgrading allows developers to use modern coding patterns (like Map/Reduce scripts) that handle large data sets much more effectively than older iterations.
While every environment is different, our goal is to eliminate "observable latency." For record saves, we aim for sub-3-second load times. For Saved Searches and Reports, we aim to eliminate timeouts entirely. The goal is to make the system move as fast as your users do.
Not always. Many clients are sold "Service Tier Upgrades" to fix performance, only to find the system is still slow because the underlying code is inefficient. Throwing more power at bad code won't fix the problem. We recommend optimizing the code first; often, this negates the need for expensive tier upgrades.
