NetSuite Amazon Connector | Managed E-commerce Integration Service
Pre-Built Amazon NetSuite Integration Flows
eMerge’s NetSuite to Amazon Integration comes with up to 12 Pre-Built popular Automation flows. eMerge can easily tweak current flows and add new flows based on your unique needs.
Sales Order and Customer Creation
Sales orders from Amazon flow directly into NetSuite as pending records with full line-item detail to ensure immediate fulfillment processing and precise financial tracking. We capture every critical data point including shipping methods, tax codes, and discounts to ensure your warehouse team has a perfect pick list and your accounting team has accurate revenue recognition without a single keystroke.
Fulfillment Tracking and Status Updates
Tracking numbers and carrier details push from NetSuite to Amazon immediately after fulfillment to notify customers instantly and protect your critical seller rating. This automated feedback loop ensures your Amazon order status updates to Shipped within moments of the box leaving your dock, reducing customer support inquiries and ensuring you meet the strict shipping speed requirements of the marketplace.
FBA Inbound Shipment Creation
Transfer orders created in NetSuite automatically generate FBA Inbound Shipment plans in Amazon to streamline your supply chain logistics and warehouse transfers. This workflow eliminates the need to manually log into Seller Central to create shipments, ensuring your inventory in transit is tracked accurately and your FBA stock is replenished before you hit critical low-stock thresholds.
Order Cancellation Synchronization
Order cancellations initiated on Amazon automatically void the sales order in NetSuite to stop the warehouse from shipping cancelled goods and releasing stock. This immediate signal prevents the costly mistake of picking, packing, and shipping a product that the customer has already cancelled, saving you shipping costs and the logistical headache of processing a return.
Tax Code Mapping
Tax calculations and collected VAT from Amazon transactions map to specific NetSuite tax codes for effortless compliance reporting and liability tracking. We ensure that the tax data collected by Amazon is recorded accurately against the correct nexus in your ERP, simplifying your month-end close and ensuring you are ready for any audit without digging through external reports.
Payment Capture
When the Amazon Settlement Report is retrieved, this workflow automatically identifies the corresponding open Invoices in NetSuite and generates a Customer Payment record for each one. This instantly clears your Accounts Receivable aging report and moves the funds into a clearing account, ensuring your ledger reflects the reality that the customer has paid, even if the funds are still in transit from Amazon to your bank.
Inventory Sync
Real-time inventory levels synchronize from NetSuite to specific Amazon listings to prevent overselling and ensure you capture every possible sale across all regions. We calculate available-to-sell quantities based on your specific location logic, deducting allocated stock instantly so your Amazon listing never displays inventory that is physically unavailable or committed to other channels.
Automated Returns Management
When a return is initiated on Amazon, our connector immediately generates the corresponding Return Authorization (RMA) in NetSuite to flag the incoming liability. For FBA returns, we triggers the Item Receipt only after the "Returned to Inventory" event occurs, ensuring your stock count only increases when sellable product actually hits the shelf. This specific logic prevents phantom inventory issues and ensures your refund liability accounts always balance perfectly with Amazon's financial deductions.
Pricing Synchronization
Item price updates made in NetSuite reflect immediately on your Amazon listings to ensure your pricing strategy remains competitive and protects your margins. You can manage base prices and promotional pricing directly from your ERP, pushing changes to thousands of SKUs in minutes to react to market shifts without manually editing individual product pages in Seller Central.
Product and Catalog Management
Our connector maps your rich NetSuite item data—including titles, bullet points, descriptions, and images—directly to Amazon’s listing requirements to create or update ASINs instantly. We handle complex matrix items and variations seamlessly, pushing parent-child relationships correctly so you can list an entire product line in minutes. This ensures your brand messaging remains consistent globally while drastically reducing the time-to-market for your new inventory arrivals.
Customer Data Unification
Customer data from Amazon orders creates or updates specific customer records in NetSuite to maintain a centralized and actionable database of your buyer history. The system intelligently checks for existing records to avoid duplicates, capturing essential shipping and billing details that allow you to build comprehensive customer profiles for future marketing and support interactions.
FBA Inventory Adjustments
FBA inventory adjustments and receipt discrepancies sync back to NetSuite to keep your asset valuation accurate across all external Amazon warehouse locations. Whether stock is lost, damaged, or found at the Amazon fulfillment center, these adjustments automatically post to NetSuite to ensure your financial reports reflect the actual physical reality of your off-site inventory assets.
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Why Choose eMerge's Amazon to NetSuite Integration?
Month-to-Month Pricing
No annual terms. If you decide to cancel the subscription after a month, simply let us know and you won't see another charge.
Free Support
All eMerge connector subscriptions come with 2 Free hours of support every month.
Fully Managed Service
eMerge handles setup, adjustment, maintenance, support, and error-handling. No IT skills are required.
Why Use a Amazon NetSuite Integration?
Accelerate Order Throughput
Manual entry slows you down and introduces costly human errors that hurt your bottom line. This connector automates the entire order-to-cash cycle so you can process thousands of transactions per day without adding staff. You gain the speed required to win the Buy Box and keep customers happy with rapid fulfillment.
Eliminate Overselling Risks
Inventory discrepancies are the fastest way to get your account suspended by Amazon. Our solution syncs stock levels in real time to ensure you never sell a product you do not have. This precision protects your brand reputation and ensures your logistics team only receives actionable and accurate pick lists.
Streamline Financial Reconciliation
Deciphering Amazon settlement reports is a complex and time-consuming task for any accounting department. We automate this process by transforming raw settlement data into clean NetSuite journal entries. Your finance team gets immediate visibility into fees, commissions, and net profit without spending days on manual spreadsheets.
Scale Without Limitations
Your business needs technology that grows as fast as your sales volume. This integration is architected to handle peak season spikes and unlimited SKU counts without performance degradation. You can expand into new global marketplaces or launch new product lines confidently knowing your backend infrastructure is rock solid.
NetSuite to Amazon Integration FAQ
Yes, our solution fully supports both Fulfilled by Amazon and Fulfilled by Merchant workflows to ensure you have total visibility over all inventory and shipments regardless of where the stock is held.
Absolutely, we can configure specific criteria within NetSuite to determine exactly which items are published or updated on Amazon to give you complete control over your catalog management.
The connector automatically checks for new settlement reports on a scheduled basis and processes them as soon as Amazon makes them available to ensure your financials are updated as fast as possible.
Yes, we can connect multiple Amazon marketplaces and distinct seller accounts into a single NetSuite instance to provide a unified view of your global e-commerce performance.
We provide you with two hours of complimentary support every month to handle routine questions, while additional support packages are available if you require more extensive assistance.
We guarantee a response time of under two hours for any severity-one system outages 24/7, while standard inquiries are handled within the same or next business day.
Your license includes automatic updates to accommodate any changes in the Amazon API, along with proactive monitoring and annual architecture reviews to keep your system current.
You can deploy as many connectors as your business requires without restriction, and each integration runs in its own isolated environment to prevent any data cross-contamination.
We operate on a flexible monthly subscription model that allows you to cancel at any time before the start of the next billing cycle to stop future charges immediately.
Our pricing structure is simple and consists of a one-time implementation fee to get you set up followed by a predictable monthly subscription fee for the ongoing service.
No internal technical resources are required because we provide a fully managed white-glove service where our team handles all the setup, maintenance, and troubleshooting for you
We use a management by exception model where automated email alerts notify you only when errors occur, so you do not need to waste time checking dashboards.