NetSuite ShipHawk Connector - Advanced Integration
ShipHawk and NetSuite Flows
eMerge’s NetSuite and ShipHawk Integration comes pre-built with up to 3 flows that solve real-word isues for NetSuite users. For custom flows, please reach out using the form below to see how we can help you.
Sales Order to Shipment Automation
When a Sales Order is approved in NetSuite, the connector automatically generates the corresponding shipment record in ShipHawk. It transfers the complete data payload—including line items, shipping addresses, customer routing guides, and requested service levels. This immediately queues the order for cartonization and picking in the warehouse without a single manual keystroke.
Multi-Carrier Rating & Cost Writebacks
To prevent margin erosion on shipping expenses, this workflow captures the exact freight or parcel cost executed in ShipHawk and pushes it back to the NetSuite ERP. The integration writes the exact carrier fee, selected service level, and any accessorial charges directly to the NetSuite Item Fulfillment and related Sales Order. This guarantees your finance team invoices the customer for the exact shipping cost incurred.
Fulfillment Status & Tracking Sync
As soon as a package is loaded and marked "Shipped" in ShipHawk, the connector executes a status update in NetSuite. It changes the NetSuite Item Fulfillment status from "Picked/Packed" to "Shipped" and writes the carrier tracking numbers directly into the native tracking fields. This automatically triggers your NetSuite shipping confirmation emails to the customer, reducing inbound "where is my order" support tickets.
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Why Choose eMerge for your Integration Needs?
Month-to-Month Pricing
No annual terms. If you decide to cancel the subscription after a month, simply let us know and you won't see another charge.
Free Support
All eMerge connector subscriptions come with 2 Free hours of support every month.
Fully Managed Service
eMerge handles setup, adjustment, maintenance, support, and error-handling. No IT skills are required.
NetSuite ShipHawk Integration FAQ
We operate on a "Management by Exception" model, meaning your warehouse manager does not need to monitor an integration dashboard. If an API payload fails—for example, if a NetSuite item is missing the dimensional weight parameters required for ShipHawk to rate the shipment—the system generates an automated email alert directly to our support team. We diagnose the error log and resolve the issue in the background.
Because shipping operations are time-sensitive, we utilize a strict tiered SLA. For a Severity 1 critical issue (a complete stoppage of data flow where NetSuite Sales Orders are not generating ShipHawk shipments), we guarantee a response time of under two hours, with 24/7 coverage. Severity 2 issues (partial failures affecting a small subset of orders) are addressed within the same business day.
Yes. During the initial implementation, our architects map your unique NetSuite custom fields—such as hazardous material flags, specialized LTL freight classes, or specific customer routing guides—directly to ShipHawk. This ensures ShipHawk’s rules engine automatically selects the correct carrier service and packing requirements based on your customized ERP data without manual intervention.
Every eMerge connector includes two hours of dedicated monthly support. This covers routine error diagnosis, field mapping adjustments (e.g., mapping a new NetSuite memo field to a ShipHawk reference field), and API credential updates. Furthermore, your active license covers all automatic API versioning. When NetSuite executes its bi-annual release or ShipHawk updates its API schema, we update the connector code to prevent downtime.
No. The integration operates on a month-to-month subscription model that can be canceled at any time prior to the next billing cycle. It is a fully managed service; our NetSuite architects handle the initial setup, complex data mapping, workflow testing, and ongoing API maintenance so you do not need to allocate internal developer resources to manage the middleware.