NetSuite Training Services | Custom User & Admin Education
NetSuite training services from eMerge Technologies are specialized educational programs designed to teach your staff how to operate, administer, and optimize your specific NetSuite environment. Unlike generic courses, eMerge training focuses on your unique customizations, workflows, and business processes to ensure high user adoption and data accuracy.
If your team is bypassing NetSuite to work in Excel spreadsheets, or if your IT desk is flooded with basic “how-to” tickets, you don’t have a software problem. You have a knowledge gap.
It is not your fault. Most implementations focus heavily on data migration and configuration, leaving end-user training as an afterthought during the chaotic “go-live” week. When users don’t understand the tool, they fear it. We act as the mechanics who teach your drivers how to handle the car, ensuring your investment actually drives the business forward.
The ROI of Competence: Business Benefits of Trained NetSuite Users
Maximizing Existing License Value
You are paying significant licensing fees for a robust ERP. If your team only uses 20% of its capabilities—or bypasses the system entirely to work in Excel silos—you are hemorrhaging ROI. Training bridges the gap between available features and actual usage. We unlock the native tools you are already paying for, ensuring the system works as hard as your people do.
Restoring Confidence in Data Integrity
The most expensive cost of poor training is "garbage in, garbage out." If users are entering information incorrectly, your reporting becomes unreliable. Training ensures data is captured accurately at the source—the first time. This gives your Controller and CFO total confidence in their financial dashboards, significantly reducing the manual hours spent scrubbing spreadsheets during month-end close.
Eliminating the "Help Desk" Bottleneck
When users don't know the system, they flood your internal IT team with basic "how-to" tickets. This turns your high-salary Administrators into high-priced help desk clerks. Effective training eliminates these Level 1 issues. By empowering users to handle their own navigation hurdles, your technical team can stop fighting fires and start focusing on strategic optimizations that actually grow the business.
Accelerating Onboarding & Retention
NetSuite is complex, and without proper guidance, it is intimidating. Operational frustration leads to burnout and high turnover. Our training programs reduce the "ramp-up" time for new hires from months to weeks. Furthermore, when employees feel competent in their tools, they are more efficient and less stressed, leading to higher job satisfaction and lower churn rates.
Our Training Offering
Functional User Training
This training is designed for the daily drivers of your system—your Accountants, Sales Reps, Warehouse Managers, and Procurement teams. These are the people whose manual inputs determine the quality of your data. If they are confused, your reporting will be inaccurate. We focus on "Day in the Life" scenarios, stripping away the noise to focus only on what they need to do their jobs efficiently.
Role-Based Curriculums: We do not waste your Sales Rep’s time explaining the General Ledger, and we don't bore your Accountant with Lead Generation forms. We create hyper-focused sessions. We teach AP clerks exactly how to process bills with your specific approval routing, and Sales teams how to convert estimates using your custom forms.
Process-Specific SOPs & Guides: Standard NetSuite documentation assumes a "vanilla" environment that doesn't exist. We train your team on your workflows. We build custom Standard Operating Procedures (SOPs) featuring screenshots of your actual environment—including your custom fields and mandatory scripts—so the training materials match the screen in front of them.
User Acceptance Testing (UAT) Support: Training is the best time to catch bugs. We guide your team through structured UAT sessions (or "Mock Go-Lives") in the Sandbox. This helps users build muscle memory and confidence without the fear of "breaking" anything, while allowing us to identify and fix friction points in the workflow before they hit production.
Personalization & Dashboard Optimization: One of the quickest ways to improve adoption is making the system work for the user, not against them. We teach your staff how to set up their home dashboards, shortcuts, and global search settings so that their most critical tasks are always one click away, reducing navigation fatigue.
Administrator Training
Your NetSuite Admin is the mechanic of your internal engine. They are often the only barrier between a smooth operation and total system gridlock. If they lack skills, rely on "Google University," or leave unexpectedly, your engine stalls. We mentor your Admins to become fully self-sufficient, moving them from reactive ticket-takers to proactive system architects.
Workflow & Automation Logic: We move beyond basic setup. We teach your admin how to troubleshoot complex workflows and understand the specific "Order of Execution" regarding scripts vs. workflows. This ensures they can fix logic errors when automations conflict without breaking the system.
Role & Permission Auditing: Security is often neglected until it becomes a crisis. We train admins on the "Principle of Least Privilege," teaching them how to build custom roles that give users exactly what they need—and nothing they don't—while troubleshooting common "Permission Violation" errors effectively.
Advanced Saved Searches & Reporting: Basic lists aren't enough for the C-Suite. We train your team on using SQL formulas, Summary types, and Matrix reports to extract actionable intelligence. We turn your admin into a data analyst capable of building the complex financial dashboards your executives require.
Environment & Release Management: We teach the critical hygiene habits of a healthy ecosystem: how to properly manage Sandbox refreshes, safe bundle installations, and how to navigate the biannual NetSuite upgrades to prevent new releases from breaking existing customizations.
Technical & Developer Training
For internal IT teams handling the heavy lifting, generic coding knowledge isn't enough. NetSuite development requires specific knowledge of governance limits and proprietary APIs. We bridge the gap for developers who know JavaScript but don't know NetSuite.
SuiteScript 2.1 Modernization: Many legacy environments are bogged down by deprecated SuiteScript 1.0 files. We train your developers on modernizing the codebase to SuiteScript 2.X, utilizing Map/Reduce scripts for large data processing, and adhering to strict governance limits to prevent script errors during peak volume.
Integration Architecture & Monitoring: We teach your team how to build and maintain robust connections with 3PLs, e-commerce platforms (Shopify/Magento), and banks. This includes best practices for RESTlets, error handling, and setting up automated alerts so IT knows about a sync failure before the customer does.
Performance Tuning & APM: A slow system kills productivity. We train your technical staff on how to use the Application Performance Management (APM) tool to identify bottlenecks, pinpoint slow-running queries, and optimize server-side scripts for speed.
Our Approach: The "Your Environment" Methodology
The Gap Analysis
Before we teach, we listen. We conduct a deep-dive audit of your current operations to understand exactly where the friction lies. We interview department heads to understand the goals, but more importantly, we sit with end-users to see the reality. We look for "shadow processes"—the Excel spreadsheets users created because they don't trust NetSuite. We identify exactly where system capabilities disconnect from user behavior, ensuring we solve the right problem.
Customized Curriculum Development
Generic training fails because it relies on "perfect world" scenarios. We build training materials that reflect your reality. We take screenshots of your forms, use your item codes, and reference your specific customers. We create "Quick Reference Cards" and cheat sheets based on your unique customizations. When users see their own data on the screen, engagement skyrockets because the relevance is undeniable.
Sandbox Delivery & "Safe Space" Workshops
Fear is the biggest barrier to adoption. Users are terrified of "breaking" the ERP. We conduct all training sessions in a refreshed Sandbox environment that mirrors your live system. This creates a psychological safety net. We encourage users to make mistakes, delete records, and test edge cases. By practicing real-world scenarios—like processing a complex return or fixing a billing error—without consequence, they build the muscle memory required for the live environment.
Documentation & "Leave-Behind" Knowledge Base
Training shouldn't evaporate when the Zoom call ends. We combat the "forgetting curve" by building a permanent asset library for your team. We provide full recordings of all sessions (often timestamped for easy reference) and written Standard Operating Procedures (SOPs). This becomes your internal knowledge base, ensuring that when you hire new employees six months from now, they have the same high-quality training resources as your current team.
Why Work With eMerge?
The Suite Spot Expertise
24 Years in business.
100 Years of NetSuite-Specific experience.
100 + Successful Implementations
The Suite Spot Mix
We bring together all the NetSuite experts you need to succeed: Accountants, Developers, Architects, SME's, and Business Process Gurus.
Dedicated Resources
eMerge provides dedicated resources to all of our clients. Your eMerge team will grow with you over time and become an expert in your business.
NetSuite Training Services FAQ
No. Standard materials assume a "vanilla" implementation. Since we specialize in rescuing and fixing complex environments, we know your system is customized. We create custom materials that reflect your specific fields, forms, and workflows.
Yes. This is a common NetSuite Support scenario. We can step in, stabilize the system, and mentor your new hire on the specific history and technical setup of your instance, ensuring a smooth transition of power
We offer both. While remote training via Zoom/Teams is efficient for smaller groups or specific functional questions, we recommend onsite training for major "go-live" events or comprehensive "train the trainer" workshops.
Resistance usually stems from fear or bad past experiences. We approach training with a "helper" mindset, not a "policing" mindset. By showing users how the system makes their specific job easier (automating manual tasks, reducing data entry), we convert detractors into advocates.
