NetSuite Connectors From eMerge Technologies
Eliminate manual data entry and brittle workarounds with our exclusive suite of high-performance NetSuite connectors.
Engineered by eMerge architects, these aren’t just generic bridges—they are robust, bi-directional integration engines designed to handle the heavy lifting of enterprise-grade data flow.
Whether you are syncing complex inventory across global marketplaces or automating high-volume financial reconciliations, our connectors provide the reliability, API governance, and real-time visibility your business demands to scale without adding headcount.
What is a NetSuite Connector?
A NetSuite connector is a specialized middleware solution or API bridge that synchronizes data between Oracle NetSuite and external applications like Shopify, Salesforce, or 3PLs. It automates the “Order-to-Cash” and “Procure-to-Pay” cycles by ensuring real-time data consistency across the enterprise ecosystem.
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NetSuite Connector FAQ
All NetSuite Connectors from eMerge come with 2 hours per month of free support. If additional support is needed beyond two hours per month. Additional support packages are available.
Support Hours can be used for:
Error Diagnosis: Investigating why a specific batch of orders failed to sync (e.g., "Why did Order #1049 error out with 'Invalid SKU'?").
Field Mapping Adjustments: Mapping a new standard field you just added (e.g., "We added a 'Gift Message' field in Shopify; can you map it to the Memo field in NetSuite?").
Credential Updates: Updating API tokens or passwords when you rotate security keys in NetSuite or the external app.
Audit Log Review: A monthly health check to see if your API usage is nearing the concurrency limit
Examples of things that will require development charges (if requested after implementation)
New Logic Creation: "We want to change our entire fulfillment process to split orders by warehouse location." (This is architecture, not support).
Scripting/Coding: Writing new SuiteScript to create custom records in NetSuite.
Historical Data Migration: "Can you push 3 years of historical sales data into NetSuite?" (This is a migration project).
New Connector Setup: "We just bought a new 3PL; can you set it up?" (This is a new implementation).
Data Cleaning: Fixing bad data inside NetSuite (e.g., merging duplicate customer records).
We prioritize business continuity using a tiered severity model. Because our connectors are critical to your operations, our support team operates on strict response windows based on the urgency of the issue:
Severity 1 (Critical - System Down):
Definition: Complete stoppage of data flow (e.g., Orders not syncing to NetSuite).
Response Time: Less than 2 hours (24/7 coverage).
Severity 2 (High - Partial Failure):
Definition: Specific errors affecting a subset of data (e.g., "Invalid SKU" errors on 5% of orders).
Response Time: Same Business Day (during business hours).
Severity 3 (Standard - Questions & Config):
Definition: General mapping questions, user access requests, or non-critical configuration changes.
Response Time: Within 24 Hours (Next Business Day).
An active eMerge license ensures your connector is never obsolete. This includes:
Automatic API Versioning: When NetSuite or your external app releases a new API version, we handle the migration.
Proactive Monitoring: We catch sync errors before you do.
Architecture Reviews: Annual check-ins to ensure your connector mapping still meets your evolving business goals.
There is no limit. Our architecture is designed to handle multiple simultaneous connections. Whether you are connecting three different Shopify stores or a mix of Salesforce, 3PLs, and POS systems, each connector operates independently within your eMerge dashboard to ensure zero data cross-contamination.
eMerge NetSuite Connectors come with Monthly terms. You can cancel anytime within the month to prevent charges for the following month.
When purchasing a connector for the first time, there will be a one-time set up fee based on your requirements as well as a monthly fee for the on-going integration service.
No. We function as your fully managed, "White-Glove" integration department. Unlike "DIY" platforms that hand you a login and a instruction manual, eMerge handles the entire technical lifecycle of your integration so you don't have to hire internal resources.
We Handle the Setup: Our certified NetSuite architects perform the initial implementation, including complex data mapping, workflow testing, and the final go-live deployment.
We Handle the Maintenance: APIs change constantly. When NetSuite or your external platforms (like Shopify or Salesforce) update their API schemas, we automatically update your connector code to prevent downtime.
We Handle the Support: You get a dedicated team monitoring your data flow. If a sync error occurs, we investigate the root cause—whether it’s a data entry error or a connectivity blip—and resolve it, often before you even notice.
No, we practice "Management by Exception." We can configure Email Alerts to notify specific team members (e.g., your Warehouse Manager or IT Admin) only when a critical error occurs that requires human intervention. Otherwise, the system runs silently in the background.