NetSuite Health Check & Audits | Quickly Identify Pain Points and Gaps
If your system feels sluggish, your reporting is untrustworthy, or your team has resorted to external spreadsheets to bypass the ERP entirely, a NetSuite Health Check from eMerge is for you. Over time, even the most robust implementations suffer from “drift”—the natural accumulation of technical debt, outdated workflows, and unused features that drag down performance.
We offer a comprehensive suite of diagnostic services designed to stabilize every layer of your environment. Whether you need a full-scale NetSuite 360 Audit to overhaul a failing implementation, or a targeted review of your Security, Licensing, or Integration architecture, we provide the visibility you are missing.
Our audits are non-invasive and purpose-built for Operations Managers, Controllers, and CIOs. We go beyond surface-level settings to analyze root causes: identifying wasted license spend, closing security loopholes, optimizing slow SuiteScripts, and validating compliance. The result is an unbiased, actionable blueprint to maximize your ROI, ensure best practices, and clean up the mess left by previous partners.
The NetSuite 360 Audit
Our flagship offering is a comprehensive, full-stack evaluation of your NetSuite ecosystem. While standard audits often focus on isolated symptoms, we recognize that your ERP is a complex web of dependencies where a single script change can ripple through accounting, inventory, and sales. We treat your system as a cohesive living organism, examining the critical interplay between custom code architecture, native configuration, and actual user behavior.
We don’t just report what is broken; we rigorously analyze why it broke. By tracing performance bottlenecks and data inaccuracies back to their root causes—whether it is a governance violation or a conflict in business logic—we move beyond temporary patches. Our goal is to uncover the structural flaws in your implementation, providing you with a clear, unbiased roadmap to restore system integrity and operational confidence.
Contract Usage Audit
We review every active module and feature in your NetSuite account and compare that usage to your contract. This reveals what you’re paying for versus what you actually use, helping eliminate wasted licenses, reduce subscription costs, and highlight features your team could benefit from right away.
System Configuration & Preferences
Review of foundational setup, company preferences, accounting settings, and system configuration. Ensures your environment aligns with best practices and supports accurate reporting, smoother workflows, and consistent results across teams.
Automation & Customization Review
Workflow performance checks, script review, form customization audit, and assessment of automation opportunities. Improve performance and system reliability while revealing manual tasks that could be automated for significant time savings.
Integration & Third-Party App Evaluation
Check for sync failures, broken connectors, mapping issues, and unused integrations. Ensure your most important data flows stay accurate and reduces operational risk from unseen integration breakdowns.
Security, Access Controls, & Segregation of Duties
Deep audit of roles, permissions, inactive users, login policies, and access points (including integrations). Reduces exposure to mistakes, internal fraud, and data leakage by tightening controls and removing unnecessary access. Gain peace of mind knowing your data is secure.
Reporting & Visibility Assessment
Evaluation of saved searches, reports, KPIs, dashboards, and visibility settings. Restore clarity and confidence in reporting by identifying inaccuracies, duplicate logic, unused reports, and key gaps in visibility. Gain understanding of your data like never before.
Cost & Technical Debt Review
Clean up your environment for stable long term use. Identify outdated configurations, unused integrations, redundant fields, and unnecessary customizations. Reduces future maintenance costs and prevents instability by cleaning up the areas that create long-term technical debt.
Process Efficiency Assessment
Review of user workflows across departments, looking for inefficiencies and unnecessary manual clicks. Drive operational efficiency by identifying faster, cleaner ways for your team to use NetSuite every day.
Stand Alone NetSuite Health Check and Audit Services
Contract Usage Audit
The Goal: Stop paying for "Shelfware."
Many companies are oversold on licenses during the initial sales cycle. We review your current contract against what your team is actually using. Get the NetSuite environment you always needed!
The Check: We analyze login history, module utilization, and feature adoption rates to find discrepancies between your bill and your reality.
The Benefit: Direct cost savings. We identify features you can remove at renewal and features you already own but aren't using, maximizing the value of your existing subscription.
NetSuite Security Audit
The Goal: Lock down your data.
Security isn't just about passwords; it's about internal controls. We audit your environment to prevent data leakage and internal fraud.
The Check: We rigorously test Segregation of Duties (SoD) to ensure no single user has dangerous crossover permissions. We also verify that public-facing forms and integrations are not exposing sensitive internal data to the web.
The Benefit: A hardened perimeter. This audit reduces liability and ensures your system adheres to modern cybersecurity standards.
SuiteScript Audit
The Goal: Modernize your code.
Bad code is the silent killer of ERP performance. We analyze your custom script repository to ensure it meets modern standards.
The Check: We review your codebase for SuiteScript 2.1 compliance, efficient memory usage, and proper error handling. We identify "governance hogs"—scripts that use too much processing power—and security vulnerabilities within the code.
The Benefit: Faster page loads and a stable system. This reduces the risk of script failure and makes future troubleshooting significantly easier.
Business Process Review
The Goal: Align software with strategy.
Technology should follow process, not the other way around. We dive into your key operational workflows—from Quote-to-Cash to Procure-to-Pay.
The Check: We map your current manual processes and compare them against NetSuite’s native capabilities. We look for friction points where users are fighting the system or working outside of it.
The Benefit: Operational efficiency. We provide a roadmap to automate manual steps, reduce human error, and leverage the latest NetSuite features to streamline your daily operations.
NetSuite Update Readiness Audit
The Goal: Survive the next update without downtime.
NetSuite updates its software twice a year. Without preparation, these updates can break customizations. We ensure you are ready for the latest release.
The Check: We utilize the Release Preview environment to stress-test your critical scripts, workflows, and integrations against the new codebase. We also review the "New Feature" release notes for relevant upgrades.
The Benefit: Peace of mind. We catch breaking changes before they hit your live production environment and identify new free features that can improve your operations.
Integration Archtecture Audit
The Goal: Fix broken data pipes and optimize your integrations.
If you rely on middleware (Boomi, Celigo, MuleSoft) or custom APIs, sync errors can cripple your business. We review the plumbing between NetSuite and your other systems.
The Check: We review API governance usage, concurrency limits, and error handling protocols. We look for unoptimized data flows that cause system slowdowns or data duplication.
The Benefit: Robust, reliable data synchronization. We ensure your Inventory, eCommerce, and CRM systems speak to NetSuite efficiently without timing out.
Compliance Audits
The Goal: Prepare for external scrutiny and pass audits with confidence and efficiency.
Whether you are preparing for an IPO or just need to meet industry standards, your ERP is the first place auditors look.
The Check: We evaluate your system configuration against specific regulatory frameworks, including GAAP, SOC 1 & 2, or CMMC requirements. We verify audit trails, change logs, and access controls.
The Benefit: A streamlined external audit process. We help you configure NetSuite to provide the evidence auditors need, reducing the stress and cost of compliance and preparing you for future compliance needs.
NetSuite Performance Audit
The Goal: Speed up a sluggish system.
If saving a Sales Order takes 10 seconds, your team is losing hours of productivity every week. We diagnose the specific technical reasons for the lag.
The Check: We analyze Application Performance Management (APM) logs, transaction response times, and workflow bloat. We also review data indexing strategies to ensure the database can retrieve information quickly.
The Benefit: A snappy, responsive user experience. We identify the specific bottlenecks slowing you down and prescribe the technical fix to remove them.
Health Check Process
Pre-Consultation (Optional)
We gather basic information about your environment—company size, modules in use, integrations, and priority pain points.
Examination
A senior NetSuite expert performs a structured assessment across configuration, security, reporting, automation, permissions, integrations, and feature usage. No meetings with end users is required.
Documentation
We compile findings into a clear, branded PDF report with: Scores across each admin category, Risks and issues identified, High-value opportunities, Cost-saving recommendations, Security and access notes, Reporting and workflow observations.
Debrief and Results
We walk you through the full assessment and provide: PDF Report, 30/60/90-Day Improvement Roadmap, Optional Recorded Walk-through.
Why Work with eMerge?
The Suite Spot Expertise
20 Years in business.
100 Years of NetSuite-Specific experience.
Dozens of NetSuite Customers Supported
The Suite Spot Mix
We bring together all the NetSuite experts you need to succeed: Accountants, Developers, Architects, SMEs, and Business Process Gurus.
Dedicated Resources
eMerge provides dedicated resources to all of our clients. Your eMerge team will grow with you over time and become an expert in your business.
NetSuite Health Check FAQ
A NetSuite Health Check is a comprehensive technical and functional audit of your NetSuite environment. It identifies inefficiencies, security risks, technical debt, and opportunities for optimization. The goal is to provide a roadmap for stabilizing the system and maximizing the return on your ERP investment.
We recommend performing a Health Check annually or whenever you experience significant performance degradation. It is also critical to perform an audit before a contract renewal or after a major change in business operations, such as an acquisition or a significant pivot in strategy.
No. Our Health Checks are non-invasive. We work primarily in the background, reviewing configurations and logs without interrupting your users. If we need to interview staff for process reviews, we schedule these at your convenience to minimize downtime.
You will receive a detailed "State of the System" report. This document prioritizes findings by risk level (Critical, High, Medium, Low) and provides actionable recommendations. You can choose to implement these fixes internally or engage eMerge for [NetSuite Consulting Services] to execute the remediation plan.
