NetSuite Implementation Services | Planned, Executed, & Stabilized
Implementing NetSuite is complex, but it shouldn’t be chaotic. If you feel overwhelmed or unsure how to map your real-world processes to the platform, you aren’t alone. It is not your fault; the gap between business operations and technical configuration is where most projects fail.
Most implementation partners focus on “turning on” the software. They ask you how you want the system to work, rather than analyzing how your business needs to function. This leads to scope creep, data corruption, and a system that users refuse to adopt.
We validate how your business actually runs before configuring a single setting. Our senior consultants sit with your team to map every workflow—from Order-to-Cash to Procure-to-Pay. We identify where your current processes are broken and fix them before they enter the system. This approach eliminates guesswork, protects your data accuracy, and ensures you launch with a stable system your team can trust from day one.
NetSuite Implementation Services from eMerge
New Builds & Custom Architecture
The Foundational Build: We prioritize architecture over speed. We map your specific workflows before configuration to ensure a stable launch and a quiet go-live.
NetSuite Implementation Rescue
Triage & Stabilization: If your project is stalled, we provide immediate triage. We identify root causes and prioritize critical fixes to get your system functional fast.
NetSuite Reimplementation
NetSuite Reimplementation The Clean Slate: When a patch isn’t enough, we hit reset. We archive the old mess and rebuild a clean environment that matches your current reality
NetSuite Business Process Review
The Diagnostic Blueprint: You cannot fix what you do not understand. We audit your operations to identify gaps and create a technical roadmap for system stability.
NetSuite Pre-Implementation Audit
Blueprint Audit: We validate the blueprints before construction. We audit your plan or partner’s implementation plan to ensure it aligns with your actual business needs, preventing costly future rework.
What You Get From an eMerge Implementation
A System Built Around Real Processes
We configure NetSuite to match how your business actually works, so users spend less time fighting the system and more time getting work done.
Clean Data & Predictable Workflows
Accurate data and reliable workflows create a smoother day-to-day experience and make the system far easier to trust.
Reports and Dashboards Users Trust
We ensure your metrics, searches, and dashboards reflect real numbers, reducing confusion and giving leadership clearer insight.
Less Customization, Fewer Problems
By keeping custom work light and intentional, your account stays stable, maintainable, and far less likely to break during upgrades.
Faster User Adoption
When NetSuite is intuitive and aligned to real work, teams adopt it more quickly and rely on it with confidence.
Maximized ROI
A strong implementation delivers real return. By reducing rework, avoiding unnecessary customizations, and aligning NetSuite with the way your business operates, you end up with a system that saves time, lowers operational costs, and supports better decision-making. The value continues to grow long after go-live.
The eMerge Implementation Process
1. Discovery
Any good NetSuite implementation service should begin with a lengthy discovery session. The longer the discovery session, the better planned and configured your implementation will be. At the end of the discovery process, we will have a "Business Requirement Document" that will act as the blueprint for the implementation. At eMerge our discovery sessions cover topics like:
- Business Processes and Workflows
- Data Migration and Integration
- Customization and Custom Scripting
- Users Roles and Permissions
- Reporting and Dashboard Configuration
- Project Timeline
- Training Needs
2. Configuration
After we take our time planning your implementation we can begin the configuration process. If you have done your discovery phase correctly the configuration phase should be a smooth series of events. Some things eMerge covers during the configuration phase include:
- Setting Up Company Information - Company Name, Logo, Address, and Contact Details.
- Accounting Configuration - Configuring the Chart of Accounts, Accounting Periods, Fiscal Years
- Tax Configuration - Tax Structure, Tax Codes, and Tax Rates for the Organization.
- Configuring the Inventory Settings - Stock Locations, Inventory Counts, and Reorder Points
- Configuring Financial Statements - Balance Sheet, Income Statement, and Cash Flow Statement
- Assigning Roles and Permissions - Ensuring that the Right People Have Access to the Right Information
3. Training
NetSuite training is an often overlooked part of the implementation process. However, well-trained users are the difference in adoption, ROI, and user experience with the NetSuite platform. eMerge makes sure users are trained in the following areas before going live:
- Navigation
- Record Management
- Reporting and Dashboards
- Searches and Saved Searches
- Workflows
- Best Practices
4. Testing
Testing is another often overlooked step in a NetSuite implementation. However, it is important to make sure that the user is getting what they paid for. So using the requirements we laid out in the business requirements document we test for specific outcomes. Some things we test before going live are:
- Integrations
- Workflows
- Permissions
- Reports
- Order to Cash Process
- Procure to Pay Process
5. Go-Live
Go-Live is an exciting day for any NetSuite user. Go-Live is the day you find out how well your hard work during the previous steps will pay off. If we have provided NetSuite implementation services at a professional level, Go-Live day will be an exciting day where the user will finally be able to turn NetSuite on and use it as their system of record after weeks of preparation. Some things users can expect on Go-Live day are:
- Real Data Migrated from Legacy Systems
- Availability of All Features Licensed from NetSuite
- Close Communication from the eMerge Team
- Integrations Sending Real Data Back and Forth from NetSuite
6. Post-Go-Live-Support
After the implementation is complete it is still important for the team to keep in touch with the user to make sure they are getting the most out of the NetSuite system. The needs of users and the capabilities of NetSuite will be constantly evolving. eMerge will help users navigate new challenges and implement new features as they come out. Some services we provide in Post-Go-Live Include:
- Additional Training
- System Optimization
- Supporting NetSuite Updates and New Feature Rollouts
- Supporting New User Requirements
NetSuite Implementation FAQ
Timelines depend on the complexity of your business, but most implementations range from several weeks to a few months. We move at a pace that ensures clarity and stability rather than rushing you into a system that isn’t ready. The goal is a clean, predictable launch—not a fast one that creates long-term issues
Yes. Many of our clients come to us after a difficult rollout. We stabilize what’s broken, rebuild workflows the right way, align the system to real processes, and document everything your previous partner may have skipped. This is a normal part of our work and something we handle with care.
Your involvement is important, but we keep the workload reasonable. We guide you step by step, gather information in clear sessions, and do the heavy lifting ourselves. Most teams find the process far lighter than expected.
Training is role-based and practical. We teach users how to perform their actual day-to-day tasks in NetSuite, not just how to navigate screens. This improves confidence, speeds adoption, and reduces early support needs.
Only if they add real value. We use NetSuite’s native features first and introduce customizations only when necessary. Light, intentional customization keeps your system stable, easier to support, and less likely to break during upgrades.
Absolutely. Post–go-live stabilization is built into our process. We monitor performance, fix small issues quickly, answer questions, and make the adjustments your team needs as they settle into the system. You’re never left on your own.
Yes. We often partner with internal administrators to share workload, provide senior guidance, or handle the technical tasks they don’t have time for. We support your team—we don’t replace or compete with them.
That’s common. We help you map your workflows during discovery, identify gaps, and clarify how work actually moves through your organization. You don’t need perfect documentation to start — we build it with you.
Why Work With eMerge?
The Suite Spot Expertise
24 Years in business.
100 Years of NetSuite-Specific experience.
100 + Successful Implementations
The Suite Spot Mix
We bring together all the NetSuite experts you need to succeed: Accountants, Developers, Architects, SME's, and Business Process Gurus.
Dedicated Resources
eMerge provides dedicated resources to all of our clients. Your eMerge team will grow with you over time and become an expert in your business.
