NetSuite Support Services | Stabilization, Optimization & Admin
It is not your fault if your ERP feels more like a hurdle than a tool. Many organizations are sold a “perfect” system but are left with a generic implementation that ignores the nuances of their daily operations. You don’t need another license salesperson or a Tier 1 support rep reading from a script. You need a mechanic.
eMerge provides senior-level NetSuite support services designed to stabilize your environment, clear out technical debt, and align the software with your actual business logic. We bridge the gap between “out-of-the-box” functionality and the complex reality of your accounting and operations.
Why Standard Support Isn’t Enough
Most frustration stems from a lack of architectural context. When you log a ticket with standard support, they fix the symptom. We fix the root cause.
Whether you are a Controller struggling with reconciliation discrepancies or a CIO managing broken integrations, our goal is the same: de-escalate the stress and restore system integrity. We function as your independent advocates, prioritizing system uptime, data accuracy, and long-term ROI over quick, temporary patches.
Specifc Support Plans For Your Unique Needs
eMerge 360 Support
Full-Spectrum Coverage for Complex Environments: This is our "all-hands-on-deck" solution for organizations battling multiple gaps in internal capabilities. We combine functional troubleshooting with heavy technical repair to stabilize the ship. If you are dealing with widespread workflow failures, scripting errors, and accounting mismatches simultaneously, this plan deploys a multi-disciplinary team to address the root causes of your system instability.
The Technical Plan
Scripting, Integration & Architecture Review: A plan designed specifically to address and eliminate technical debt. If your SuiteScript 2.1 automations are failing or your ODBC connections are timing out, this plan provides the mechanic’s touch. We review, document, and optimize your custom code and third-party integrations, treating your backend like a critical engine that requires clean code and efficient data flow to run correctly.
The Upgrade Shield
Proactive Management for Bi-Annual Upgrades: NetSuite updates (e.g., 2025.1) are mandatory, but the resulting system breaks don't have to be. We sandbox-test your critical workflows, scripts, and integrations before the release goes live. We identify deprecated features, patch potential conflicts, and ensure your business continuity remains intact through every upgrade cycle.
System Guardian Admin Plan
Day-to-Day Management Without the Overhead: This is the pragmatic choice for companies that don't need a full-time, in-house administrator but cannot afford to neglect daily management. We handle user roles, permissions, dashboard customization, and routine maintenance. By offloading password resets and saved search creation to us, your internal team can stop fighting the system and start focusing on their core job functions.
Scale & Strategy Plan
Strategic Evolution & Logic Optimization: High-level consulting designed for the CIO or Operations Manager planning the next phase of scale. We conduct monthly "Feature Flash" sessions to review updates, perform deep Workflow Logic Optimization, and execute System Performance Tuning. We analyze your long-term roadmap to ensure your current architecture can handle future growth without buckling under the weight of technical debt.
Workflow Alignment Plan
Accounting & Operations Workflow Focus: Tailored strictly for the CFO and Controller who need their data to match reality. We focus on native application usage regarding GL impact, order-to-cash, and procure-to-pay cycles. We troubleshoot reconciliation issues and refine inventory costing setups to ensure the financial data reporting out of NetSuite aligns perfectly with your bank accounts.
Flexible Pricing For Your Specific Needs and Budget
Pay-As-You-Go
Flexible support with no commitment. Perfect for teams that need occasional help.
Monthly Retainer (Most Common)
Predictable support each month to keep NetSuite running smoothly.
Hour-Block Packages
Buy hours up front and use them as needed—great for project bursts or cleanup.
Why Work With eMerge?
The Suite Spot Expertise
20 Years in business.
100 Years of NetSuite-Specific experience.
Dozens of NetSuite Customers Supported
The Suite Spot Mix
We bring together all the NetSuite experts you need to succeed: Accountants, Developers, Architects, SMEs, and Business Process Gurus.
Dedicated Resources
eMerge provides dedicated resources to all of our clients. Your eMerge team will grow with you over time and become an expert in your business.
NetSuite Support Services FAQ
NetSuite support services are third-party consulting engagements designed to assist businesses with the maintenance, troubleshooting, and optimization of their Oracle NetSuite ERP. Unlike standard vendor support, which often focuses on software defects, specialized support services focus on customizing the system to fit specific business processes, fixing broken workflows, and managing technical administration.
Direct support is often reactive and tiered, meaning you start with entry-level representatives who may not understand your specific business context. A partner like eMerge acts as an extension of your team. We learn your specific architecture and business logic, allowing us to solve problems faster and identify root causes rather than just closing tickets.
Yes. Rescue and recovery are core parts of our service. If your implementation was rushed or configured incorrectly, we perform a gap analysis to identify technical debt. We then prioritize "triage" items to stabilize operations immediately, followed by a roadmap to re-architect the system for long-term success.
We utilize senior technical consultants proficient in SuiteScript 1.0/2.0/2.1 and SuiteTalk. We do not just patch code; we optimize it for performance to reduce governance limit errors and improve page load speeds. We also document all customizations to ensure you maintain ownership and clarity over your own system.
